Shipping policy

Shipping Policy

Where We Ship

We ship to addresses in the continental United States (48 states) via UPS Ground.

We do not currently ship to Alaska, Hawaii, US territories, or international addresses. UPS cannot deliver to PO Boxes, so please provide a street address at checkout.

If you're outside our shipping area and need a battery, call us at (440) 942-2555 — we may be able to arrange something.

Free Shipping

Orders over $75 ship free within the continental US via UPS Ground.

Orders under $75 are charged calculated UPS Ground rates based on weight and destination. Batteries are heavy, so you'll see the exact cost at checkout before you pay — no surprises after the fact.

Some Batteries Are Pickup Only

Flooded (wet) lead-acid batteries cannot be shipped. These are available for in-store pickup only at our Willoughby location.

This includes most automotive starting batteries, marine deep-cycle batteries, and some powersports batteries. If a product is pickup-only, it will say so on the product page and at checkout.

Why: flooded batteries contain free liquid electrolyte. They're classified as spillable hazardous material and can't move through standard parcel shipping. This isn't us being difficult — it's a federal transportation rule, and it exists for good reason.

What ships normally: sealed AGM and gel batteries are classified as non-spillable and ship without restriction. That covers most UPS/backup batteries, powersports AGM units, mobility and scooter batteries, chargers, cables, and accessories.

Not sure which you need? Call (440) 942-2555. We'll tell you in about thirty seconds, and if it's pickup-only we'll have it ready at the counter.

How Fast We Ship

In-stock items: orders leave our Willoughby facility within 1–2 business days. You'll get a tracking number by email as soon as it ships.

Special-order items: some batteries ship directly from the manufacturer and aren't held in our warehouse. Lead times vary by supplier. If your order includes a special-order item, we'll contact you with an accurate lead time before it ships. If the timing doesn't work for you, we'll refund it, no argument.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends begin processing the next business day.

Transit time is separate from processing time. UPS Ground within Ohio and neighboring states is typically 1–2 days; the West Coast is typically 4–5 days.

Local Pickup — Willoughby, Ohio

Pickup is free, and for in-stock items it's usually the fastest option.

Bulldog Battery, Inc. 37645 Vine Street, Willoughby, OH 44094

Monday–Friday: 8:30 AM – 5:00 PM Saturday: 9:00 AM – 4:00 PM Sunday: Closed

Select local pickup at checkout. We'll email you when your order is ready — please wait for that email before driving out. Bring your order number and a photo ID.

While you're here, we offer free battery testing and while-you-wait installation on most vehicles.

Order Tracking

You'll receive a shipping confirmation with a UPS tracking number when your order leaves our facility. If you haven't received tracking within 3 business days of ordering, call (440) 942-2555 or email info@bulldogbattery.com — something's wrong and we'd rather hear about it early.

Damaged or Missing Shipments

Inspect your order when it arrives. Battery damage in transit is uncommon, but it happens — usually a cracked or dented case from rough handling.

If your battery arrives damaged:

  1. Note the damage on the delivery receipt before the driver leaves, if you're able. This makes the carrier claim dramatically faster.
  2. Photograph the damage and the packaging before unpacking further.
  3. Contact us within 5 business days at (440) 942-2555 or info@bulldogbattery.com.

We file the carrier claim on your behalf and send a replacement right away. You don't wait for the claim to resolve — that's between us and the carrier.

Do not install a battery with a cracked or dented case. Call us instead.

If tracking shows delivered but you don't have the package, contact us within 5 business days and we'll open a trace with UPS.

Address Accuracy

Please double-check your shipping address at checkout, including apartment, suite, or unit numbers.

Carriers charge address-correction and redelivery fees on incorrect addresses, and we may need to pass those along. If you catch a mistake before your order ships, call us immediately — we can usually fix it at no cost.

Recycling Your Old Battery

Bring any old lead-acid battery to our Willoughby counter and we'll recycle it free of charge, whether or not you bought it from us. We don't accept batteries by mail — please don't ship one to us.

Questions

Bulldog Battery, Inc. 37645 Vine Street, Willoughby, OH 44094 (440) 942-2555 info@bulldogbattery.com

Last updated: 08/04/2026